Customer Support Advisor – Czech Speaker
Klantcontact en Klantenservice
Portugal, Lisbon
Salaris
Niet gespecificeerd
V0546925
Beschrijving
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Czech Customer Support Advisor, you will provide a warm and professional contact with each of our customer’s clients and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
Functie eisen
We are looking for:
- Native or Proficient Czech (C2)
- Fluency in English (B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or as a sales representative is a plus
- For non-EU residents, it is mandatory to have a valid work permit
Verantwoordelijkheden
As a Czech Customer Support Advisor, you will:
- Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and/or attending to potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
Wat wij aanbieden
We offer you:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Health insurance (after 6 months contract)
- Investment in training and personal development
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
- Possibility to do Work from Home temporarily *
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Lisbon, Oriente, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Sleutelwoorden
Extra informatie
Type dienstverband
Full time
Niveau
Junior
Training voorzien
Een opleiding wordt verzorgd
Beschikbare posities
5
Uren per week
40
Keer bekeken
70
Werkdagen
Werkdagen
Aangeboden voordelen
Verhuispakket
Ja
Accommodatie
Ja
Auto
Ja
Zorgverzekering
Ja
Andere voordelen
Ja
Compensaties
- Bonussen
- Winkel korting
- Andere vormen
Locatiegegevens
Gebaseerd
1 locatie
Locatie
Portugal, Lisbon
Accepteer arbeidsmigranten uit het buitenland
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands
Afbeeldingen
Gemaakt 2 Maanden terug
Over Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
Branche van de organisatie
Klantcontact en Klantenservice
Grootte
100+ werkgevers
Bedrijfstype
Groot bedrijf
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